Imagine spilling coffee on your phone, or cracking your screen, or just getting some gunk under one of the buttons. Not great, but accidents happen! Now you just need to get it fixed.
If this sounds familiar, you may also recall a needlessly difficult process to fix your device. You may have encountered manufacturer-imposed restrictions on tools and repair parts, which limited your options. This is common, and it forces consumers to go to a "manufacturer- authorized" servicer, which leads to higher repair costs and, infuriatingly, often the need to just buy a completely new device.
It turns out that Pennsylvanians are fed up with this. According to a recently conducted survey, a vast majority of Pennsylvanians support the “Right to Repair,” a movement that aims to fix this broken system.
Right to Repair laws would require manufacturers of electronic devices, appliances, agricultural equipment and medical equipment to make repair information, parts, tools and software available to consumers and independent fixers. This means lower costs, more competition in the repair market, and fewer headaches. It also means fewer devices being trashed, and less toxic e-waste.
Here are a few of the main takeaways from our survey on Right to Repair: