Consumer Protection

Report | PennPIRG Education Fund | Consumer Protection

Big Banks, Big Complaints

The Consumer Financial Protection Bureau (CFPB) was established in 2010 in the wake of the worst financial crisis in decades. Its mission is to identify dangerous and unfair financial practices, to educate consumers about these practices, and to regulate the financial institutions that perpetuate them. 

 

To help accomplish these goals, the CFPB has created and made available to the public the Consumer Complaint Database.  The database tracks complaints made by consumers to the CFPB and the responses of financial institutions to those complaints. The Consumer Complaint Database enables the CFPB to identify financial practices that threaten to harm consumers and enables the public to evaluate both the performance of the financial industry and of the CFPB.

 

The CFPB’s searchable complaint database is the newest of a set of federal government consumer complaint databases that help consumers make better economic and safety choices by reviewing other’s experiences and searching for problems or product recalls. The transparency also helps firms improve their products and services. In short, transparency improves the way markets work. (Information on other databases is available in Appendix B.)

 

This report is the first of several that will review complaints to the CFPB nationally and on a state-by-state basis. In this report we explore consumer complaints about bank accounts and services with the aim of uncovering patterns in the problems consumers are experiencing with their banks.

Avoiding mistakes when buying a car

Avoiding problems when paying taxes

Avoiding dangerous toys

Our toy safety tips will help you protect your children. 

Report | PennPIRG Education Fund | Consumer Protection

Transparency in City Spending

Following our earlier studies of government spending at the state level, this report evaluates the progress of America’s 30 largest cities toward “Transparency 2.0” – a standard of encompassing, one-stop, one-click budget accountability and accessibility.

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