Consumer Tips

PROTECTING YOURSELF IN A COMPLEX MARKETPLACE — Our researchers and attorneys provide key tips for how you can shop for the best bank, get the best car loan, protect against identity theft, and more.

The Best Ways to Protect Yourself

Being a consumer in today’s marketplace can be tough. Financial decisions in particular often require navigating a torrent of misleading advertisements and pages of jargon-filled small print. Even the simplest choices — everyday financial decisions like opening a credit card, creating a bank account, applying for a loan, or sorting through cell phone contracts — can take time, energy and knowledge that too many of us don’t have.
   
Many financial institutions don’t set out to make it easier for their customers:

  • 1 out of every 20 Americans — millions of consumers — have errors on their credit reports significant enough to raise their rate on loans.
  • Financing cars through dealerships costs consumers more than $25.8 billion in additional hidden interest.
  • From 2005 to 2010, identity theft rose by 33%. In 2012, an estimated 12.6 million Americans became victims. That is 1 victim every 3 seconds. 
  • Banks made around $11 billion in overdraft fees in 2015, fees they pitched as “overdraft protection” but actually cost consumers more.

Despite these practices, there are ways to protect yourself. We want to help. This is why we’ve created the following tip sheets based on common complaints to the Consumer Financial Protection Bureau and the Federal Trade Commission. Read on. Protect yourself from becoming a statistic.

File a complaint if you have a problem

For all sorts of everyday consumer problems, there are government resources that can help. Federal agencies like the Consumer Financial Protection Bureau and Consumer Product Safety Commission exist to protect us from unfair or dangerous products. Submitting complaints to government agencies can help resolve your problem AND it helps these agencies hold companies accountable for unfair practices. For more information, consult our tip sheet on the subject, which includes information on how to contact the CFPB with financial complaints, the CPSC with toy and other product safety complaints, the NHTSA with car safety complaints, and DOT with air travel complaints: How to File a Consumer Complaint and Use Government Databases.

Keeping Track of Your Money:

Credit Reports, Credit Scores, and Identity Theft:

Common Consumer Problems:

Please note that these tips are not intended as, nor should they be construed as, legal advice. If you need legal advice dealing with a consumer problem, consult an attorney.

Issue updates

Big dangers in little hands

KINGSTON – Dangerous toys can still be found on America’s store shelves, despite recent legislation and increased safeguards.

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News Release | PennPIRG | Consumer Protection

Parents Beware - Many Toys Still Toxic, Hazardous

PHILADELPHIA, Nov. 24 –Dangerous or toxic toys can still be found on America’s store shelves, Pennsylvania Public Interest Research Group announced on Tuesday in its 24th annual Trouble in Toyland report.

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Report | PennPIRG Education Fund | Consumer Protection

Trouble in Toyland

In 2008, Congress responded to an unprecedented wave of recalls of toys and other children’s products by passing the first major overhaul of the Consumer Product Safety Commission since it was established during the Nixon Administration.

By passing the landmark Consumer Product Safety Improvement Act (CPSIA) in August 2008, Congress not only expanded the agency’s budget, it also gave the CPSC more tools to hold corporate wrongdoers accountable and speed recalls, moved toward banning toxic lead and phthalates except in trace amounts, and greatly improved import surveillance.

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Report | PennPIRG Education Fund and Media and Democracy Coalition | Consumer Protection

A Public Interest Internet Agenda

Connecting our entire nation via high-speed broadband will bring remarkable economic, social, cultural, personal, and other benefits. Robust economic development, job creation, improved health care at lower costs, enhanced educational opportunities, increased homeland security and public safety, reduced energy consumption and pollution, a reinvigorated democracy and more open government – these are just a few of the benefits that will flow from our nation linking its entire population to the Internet at broadband speed.

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News Release | PennPIRG | Consumer Protection

PIRG’s Trouble In Toyland

Washington, DC-- Hazardous toys are still sold in stores across the country, despite a new law overhauling the nation’s product safety watchdog agency, according to the 23rd annual toy safety survey released today. The group also warned that the Consumer Product Safety Commission may delay one of the new law’s toxic toy protections indefinitely.

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